Delivery

How much does shipping cost?

Delivery costs are based on the weight of an item (including packaging) and your post code and/or country. Our site automatically calculates the product weight (actual and/or dimensional weight) and offers shipping options for you to choose from during the ordering process.

Where do you deliver to?

We ship within Australia and to most parts of the world using Australia Post. Australian customers have the option of Parcel Post or Express Post – Both services include tracking and in most cases Signature On Delivery on all board packages. Overseas customers have the option of International Standard (with tracking) or International Express (tracking + signature on delivery) Please note: Contents insurance can be purchased additionally by contacting us prior to ordering.

How long does delivery take within Australia?

Delivery time varies depending on your location and your chosen delivery method. Estimated delivery of parcels within Australia by Express Post is 1-2 business days to major centres (allow 3-4 days for remote areas) and Parcel Post ranges from 2-5 business days to major centres and 5-8 business days for regional and country areas.

How long does shipping take to another country?

International Standard – Reliable delivery 6+ working days between major metro areas (subject to country specific zones) Tracking included.

International Express – Reliable delivery 2 to 4 business days between major metro areas (subject to country specific zones) Tracking included and signature on delivery.

*Please Note – package contents are declared at full purchase value for insurance and customs purposes. Customers are responsible for paying any customs fees, import duties and/or tax into their own country.

Where is my order?

You will receive a tracking number by email once your order has been dispatched. Enter your tracking number here to locate your parcel online. Please allow 24-48 hours from date of shipment for┬átracking information to register on Australia Post’s website. If you have any issues with receiving your order or have any questions regarding shipping to your region or locating your order, please contact us